1) What is the best way to contact you?
As we are an internet based company, the best method is to contact us by email: firstname.lastname@example.org
2) What is your return/exchange policy?
*If you are not 100% satisfied, return your original purchase within 14 days of receiving your order for an exchange or refund of the product price. If you are unhappy with your purchase we will work with you to refund or exchange for a satisfying experience. Customer must pay return shipping for a refund or exchange.
3) When will my items ship? We strive to ship all items in a timely matter, however, backorders do occur. We have recently increased our inventory as well.
Our Standard Shipping Terms are as follows:
Most orders ship within 5-7 business days however we ask that you please allow up to 8 business days for estimated shipping date of in stock items. In the event of a back order, shipping may take longer due to production schedules. We ship small orders by USPS and some issues that occur are completely out of our control, we will always try and work with you to make the situation satisfactory!
For International Shipping, please allow 2-3 weeks for products to clear customs. (Although our products usually clear much quicker)
4) I have already purchased my item but did not use my code properly, can i get a refund for the difference?
No. Please double check your order and promotional code before checking out. If a mistake is made, you will be permitted to apply the code to a future order. Unfortunately we cannot refund the difference if a code is not applied at the time of purchase. Check yourself before you wreck yourself!